Terms & Conditions

These Terms & Conditions ("Terms") govern your use of Declogger, a software-as-a-service application operated by Declogger B.V., a private limited company incorporated in the Netherlands ("Declogger", "we", "us"). By creating an account, accessing, or using the service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you confirm that you have the authority to bind that organization.

1. The service

Declogger is an Organizational Intelligence Platform built around your team's work. It gives each team a Task Board — with To do, Doing, and Done lanes, task assignment with avatars, archiving of completed work, and one-click promotion of a task into a logged decision — and a shared Knowledge Base made up of four parts: the searchable archive of logged decisions (choice, alternatives, and reasoning), uploaded documents (policies, contracts, manuals), external resources (regulations, standards, and other public references), and a Tasks archive of completed work. All four are searchable and feed the AI features as context. Decisions and knowledge can be captured directly in the app or ingested from connected sources — Microsoft Teamsmeeting transcripts and chat messages, WhatsApp messages (text and voice notes) sent to a Declogger Twilio number, Slack channel messages, tickets and comments from Jira, Linear, and Asana, and payloads sent to inbound webhooks the customer configures. The service includes AI-assisted features such as conflict and opportunity detection, Organization Insights across tasks and decisions, extraction of context from uploaded documents, transcription of voice notes, extraction of decisions from inbound messages, contributor approval routing with permission-scoped re-analysis, and auto-capture triage that classifies incoming messages and can reply back in the source with related knowledge and detected conflicts. Functionality may change as the product evolves.

2. Accounts and organizations

To use Declogger you must create an account and, in most cases, join or create an organization workspace. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Organization administrators are responsible for the users they invite, the roles they assign, and the content those users contribute to the workspace.

3. Acceptable use

You agree not to:

• upload or process content you do not have the right to use;
• use the service for any unlawful, infringing, harmful, or abusive purpose;
• attempt to access data belonging to other customers;
• reverse engineer, decompile, or attempt to extract the source code of the service;
• scrape, overload, or otherwise interfere with the normal operation of the service;
• configure outbound integrations to forward Customer Content to a service or recipient you do not have the right to share that content with;
• route content into Declogger via an inbound connector (Microsoft Teams, WhatsApp, or any other) that you do not have the right to record, transcribe, or store, or without informing participants and senders as required by applicable law;
• use Declogger for any purpose prohibited under Article 5 of the EU AI Act (Regulation (EU) 2024/1689), including social scoring, untargeted scraping of facial images, emotion inference in the workplace or in educational settings, biometric categorisation by protected characteristics, or real-time remote biometric identification;
• resell or sublicense the service without our written agreement.

4. Your content

You retain all rights to the decisions, documents, and other materials you upload to Declogger ("Customer Content"). You grant Declogger a worldwide, non-exclusive, royalty-free license to host, store, transmit, and process Customer Content solely to provide and improve the service for you and your organization. We do not sell Customer Content, and we do not use Customer Content to train any AI model.

5. AI-generated output

Declogger uses Google Gemini 2.5 Flash, accessed through the Lovable AI Gateway, to power features such as conflict and opportunity detection, Organization Insights surfaced across the workspace, summarization, document and image content extraction, extraction of decisions from Microsoft Teams transcripts and chat messages, transcription of WhatsApp voice notes and extraction of decisions from WhatsApp messages, and auto-capture triage of inbound messages from Slack, Jira, Linear, Asana, and inbound webhooks. Customer Content submitted to these features is transmitted to the gateway and on to the model provider under their respective data-processing terms. A Client Admin can disable Teams transcript processing and WhatsApp processing per organization under Settings → Privacy, and can enable or disable auto-capture per source under Settings → Integrations → Inbound. When auto-capture is enabled for an inbound source, Declogger will additionally post a reply back into that same source (a Slack message, Teams reply, WhatsApp response, Jira / Linear / Asana ticket comment, or webhook callback) containing related knowledge and any detected conflicts; turning auto-capture off for a source stops those replies for that source.

AI can make mistakes. AI outputs are generated automatically and may be incomplete, inaccurate, or misleading. You are ultimately responsible for any decision you take based on AI-generated output, and you should not treat it as legal, financial, medical, or other professional advice.

5a. Outbound integrations

The customer may configure outbound destinations (for example, generic webhooks, Microsoft Teams or Slack channels, or issue trackers such as Jira, Linear, or Asana) to receive a copy of decisions when they reach the accepted status. The customer is solely responsible for the destinations it configures, the credentials it supplies, the recipients who can read the destination channel, board, or endpoint, and ensuring it has the right to transmit the relevant Customer Content to that service. Declogger sends each payload on a best-effort basis and does not guarantee delivery, ordering, or that the receiving service will accept or retain the payload, and is not responsible for the receiving service's processing, availability, or terms.

5b. Inbound integrations

The customer may configure inbound sources — currently Microsoft Teams meeting transcripts and chat messages, WhatsApp via a Declogger Twilio number, Slack, Jira, Linear, Asana, and generic inbound webhooks — so that content created outside Declogger is ingested into the workspace and turned into proposals or draft decisions. The customer is solely responsible for which inbound sources it connects, the credentials, numbers, and signing secrets it supplies, the participants and senders whose content is routed in, and for obtaining any consent required under applicable law to record, transcribe, store, or forward that content — including, where applicable, consent to record and transcribe meetings. Declogger processes inbound content on a best-effort basis and does not guarantee that every message will be ingested, transcribed, or converted into a decision.

When auto-capture is enabled for a given inbound source, Declogger will additionally post a reply back into that same source containing related knowledge from the customer's workspace and any conflicts we detected. The customer is responsible for ensuring it has the right to post such replies into that source (channel, thread, or ticket) under applicable law and the receiving service's terms. Auto-capture is off by default for every source and can be toggled per source at any time.

5d. Roles, accountability, and approvals

Each decision in Declogger can be assigned to a named Decision-maker — the accountable person for that call. Users with the Contributor role do not save, edit, or overrule decisions directly; their changes are routed through an approval workflow to an approver they select (an eligible Decision-maker on the relevant team or department, or a Client Admin). Roles, role assignments, and the choice of approver are configured by the customer organization. The customer organization, acting through its designated users, remains ultimately responsible for the decisions it records and the approvals it grants;Declogger does not validate the substance of those decisions or approvals and does not act autonomously on the customer's behalf.

5c. EU AI Act

Declogger's AI-assisted features fall under the limited-risk category of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689, the "AI Act") and are not a high-risk AI system within the meaning of Annex III of that Regulation. In line with the AI Act's transparency obligations (in particular Article 50), Declogger:

• informs users that they are interacting with an AI system or with AI-generated content wherever AI is used (for example, in conflict and opportunity findings, Microsoft Teams and WhatsApp transcripts, decisions extracted from inbound messages, and auto-capture proposals and their in-channel replies);
• discloses the general-purpose AI model in use (Google Gemini 2.5 Flash, accessed via the Lovable AI Gateway — see section 5) and the categories of Customer Content sent to it;
• confirms that Customer Content is not used to train any AI model (see section 4);
• keeps all AI output advisory: a human user remains the decision-maker, and Declogger does not take autonomous actions on the customer's behalf based on AI output.

Where the customer is itself a deployer of an AI system under the AI Act (for example, by ingesting meeting transcripts or workplace messages), the customer remains responsible for its own compliance obligations under the Regulation — including any transparency, information, and consent requirements toward participants and message senders described in sections 3 and 5b.

6. Subscriptions, billing, and cancellation

Paid plans are billed monthly in arrears. At the end of each calendar month, your organization is invoiced for the seats that were active during that month (pro-rated for partial-month seats). In addition, a usage fee of €0.01 per inbound WhatsApp message received via the Declogger Twilio number is added to the same monthly invoice for organizations on the Advanced plan that have WhatsApp processing enabled. Subscriptions renew automatically until cancelled. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Except where required by mandatory law, fees already paid are non-refundable. Subscription fees are subject to an annual price adjustment, which shall take effect on 1 January of each calendar year. The adjustment shall be equal to the percentage change in the Consumer Price Index (CPI) as published by the relevant national statistics authority for the preceding twelve-month period. Declogger will notify customers of the applicable adjustment in writing (including by email) at least two (2) months prior to the effective date. Continued use of the service after the effective date constitutes acceptance of the adjusted fees.

Each paid plan includes a storage allowance that scales per seat (Basic: 1 GB per seat; Standard: 5 GB per seat; Advanced: 25 GB per seat), subject to a per-plan minimum. Only uploaded documents and external resources count toward the allowance; Microsoft Teams transcripts, inbound WhatsApp messages, and messages, comments, and payloads processed from Slack, Jira, Linear, Asana, and inbound webhooks (which become proposals rather than stored documents) do not. Client Admins are notified by email and in-app when usage reaches 80% of the allowance.

If usage exceeds the allowance, uploads remain available and the organization is charged a daily-prorated storage overage fee for each gigabyte (or part thereof) above the limit. The current overage rates are: Basic plan — €2.00 per GB per month; Standard plan — €1.00 per GB per month; Advanced plan — €0.50 per GB per month. Overage is measured and billed in arrears on the same monthly invoice as the subscription and is calculated by prorating each day's usage over the calendar month. Existing content remains accessible at all times. Declogger may adjust the per-seat allowances, minimums, and overage rates from time to time with reasonable prior notice.

7. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

8. Service availability

We aim to keep Declogger available on a best-effort basis but do not guarantee uninterrupted or error-free operation. We may perform maintenance, deploy updates, or temporarily suspend parts of the service. No formal service-level agreement applies unless we have agreed one with you separately in writing.

9. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the service in a way that creates legal or security risk for Declogger or its other customers. You may terminate at any time by cancelling your subscription and closing your account. After termination, your Customer Content remains available for export for a limited period (typically 30 days), after which it may be deleted from our active systems.

10. Disclaimers

To the maximum extent permitted by applicable law, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of AI output.

11. Limitation of liability

To the maximum extent permitted by applicable law, Declogger's total aggregate liability arising out of or relating to these Terms or the service shall not exceed the fees you paid to Declogger in the twelve (12) months preceding the event giving rise to the claim. Declogger shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability that cannot be limited under mandatory law (for example, for intent or gross negligence).

12. Indemnification

You agree to indemnify and hold Declogger harmless from any third-party claims, losses, or expenses (including reasonable legal fees) arising out of your misuse of the service, your violation of these Terms, or Customer Content that infringes third-party rights or applicable law.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in advance by email or in-app. Your continued use of the service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, you may stop using the service and cancel your subscription.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Netherlands. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands, without prejudice to any mandatory consumer-protection rules that may apply.

15. Contact

For legal notices or questions about these Terms, contact us at compliance@declogger.com.